General Terms and Conditions

flyondo GmbH

General Terms and Conditions (AGB)

(as of August 24, 2020)

Dear customer, dear customer,

We are pleased to be able to assist you with the preparations for your vacation. Before you make use of the services we offer, please read the following General Terms and Conditions (GTC) carefully. If you book individual services such as transportation or accommodation separately (individually or in the form of a so-called combined travel service), please also note the General Terms and Conditions of the respective service provider. If you book a package tour, the General Terms and Conditions of the respective tour operator must be observed. We will inform you of the general terms and conditions of the service provider or tour operator in a suitable place. Please also read these terms and conditions carefully, as they may contain important elements of the contract for you, such as rebooking or cancellation conditions. We will only check that they are correct and up to date on an ad hoc basis. The same applies to all other information provided by third parties on this website.

Please also note our privacy policy for this website, which also applies in addition to the following provisions.

Brokerage conditions

These agency terms and conditions apply to our agency services. For all travel services offered (package tours, insurance, individual services) we act exclusively as a “travel agent” (§§ 651v or § 651w BGB).

Our contractual obligation is limited to the mediation of travel services; the proper fulfillment of the mediated travel and insurance services is not part of our contractual obligations.

The offers presented by us on the Internet do NOT constitute a binding contractual offer by us or the respective organizer or service provider. However, by entering your data and submitting the online booking form, you are making a binding contractual offer. The contractual relationship comes into effect when you receive a declaration of acceptance. In the case of an available trip or service, the contract with you is concluded with the organizer or service provider when the latter declares acceptance of the offer.

We assume no liability whatsoever for the performance of the travel services/offers presented or booked on the website and give no assurances as to the suitability or quality of the travel services/offers presented on the website. The respective organizer/service provider with whom you conclude the contract is responsible for this.

The respective contract (transportation contract, rental contract, package travel contract, insurance contract) for the brokered service is concluded directly between you and the provider or service provider (airline, hotel, car rental provider, insurance company). The message sent by us in the event of a successful booking is merely a confirmation of receipt of your binding booking request.

During the booking process, it may be possible to specify special requests. These special requests are always non-binding, as we cannot guarantee that the service provider will actually take them into account due to the automated data processing. Therefore, please contact the service provider directly with your special requests after booking.

Fees

As part of an agency agreement, you commission us to advise you on the services of the organizers or service providers and to arrange these for you. In some cases, service fees are charged for this. The service fee is payable in addition to the claims of the organizers or service providers and is due immediately.

Payment for the booked travel service is generally processed by the service provider; the terms of payment (means of payment, due dates) are therefore set out in the general terms and conditions of the respective service provider.

Obligations of the customer

It is your responsibility to inform yourself about the valid entry and exit regulations and to carry the required documents. This also includes the obligation of travelers to obtain all necessary travel documents and visas for themselves and their children and to comply with all regulations of the countries overflown or flown to or from. German citizens can find out about the relevant regulations on the website of the Federal Foreign Office, but information can also be obtained from the embassy or consulate of the country in question. We recommend that you inform yourself as early as possible; stopovers should also be taken into account.

You are obliged to notify us immediately of any defects in our agency services. You are obliged to inform us immediately of any recognizable errors, deviations, missing documents or other discrepancies. If you fail to comply with this obligation, any obligation on our part to pay compensation for damages incurred by you as a result may be limited or completely excluded in accordance with the statutory provisions on the duty to mitigate damages (§ 254 BGB).

We must be given the opportunity to remedy the situation. If this notification is culpably omitted, any claims of the customer arising from the agency contract shall lapse, insofar as a reasonable remedy would have been possible on our part.

OBLIGATIONS OF THE AGENT IN THE EVENT OF COMPLAINTS

Claims must be asserted against the arranged service providers within certain deadlines, which may result from the law or contractual agreements. As a rule, these deadlines are not met by asserting claims against the intermediary. This also applies if you wish to assert claims against both the agent and the service provider in respect of the same travel service.

In the event of complaints or other assertion of claims against the procured service providers, the agent’s obligation is limited to providing the necessary information and documents known to him, in particular the names and addresses of the procured service providers.

If the intermediary undertakes – even without being obliged to do so – to forward letters of claim in order to meet deadlines, it shall only be liable for timely receipt by the recipient in the event of a failure to meet the deadline caused by it intentionally or through gross negligence.

With regard to any claims that you as the customer may have against the procured service providers, the agent is under no obligation to provide advice on the type, scope, amount, eligibility requirements and deadlines to be observed or other legal provisions.

Rebooking and cancellation

Rebooking before ticket issue

In the event of a rebooking before the ticket is issued, flyondo GmbH will not charge any processing costs.

Cancellation before ticket issue for scheduled flights

In the event of a cancellation by the customer before the ticket is issued or a cancellation by flyondo GmbH due to a delay in payment, flyondo GmbH will charge a processing fee of € 50 per person.

Rebooking after ticket issue

In the event of a rebooking after the ticket has been issued, flyondo GmbH will charge processing costs of € 100 per person plus any fees incurred by the organizer.

Cancellation after ticket issue

In the event of cancellation by the customer after the ticket has been issued, flyondo GmbH will charge processing costs of € 100 per person plus any fees incurred by the organizer.

In all other respects, the general terms and conditions of the organizer shall apply (e.g. fare regulations of the airline, in which it may be stipulated in individual cases, particularly in the case of special fares, that a ticket once issued can neither be rebooked nor refunded). It is recommended that you take out travel cancellation insurance, including an additional premium for unused services.

Tax Refund

For the submission of the tax portion of non-refundable tickets, € 20,- per ticket will be charged.

Rebooking/cancellation of arranged services

In the event of a rebooking or cancellation of arranged services (e.g. hotels, rental cars, package tours, charter flights, etc.) via a tour operator, the general terms and conditions of the respective provider of the travel service apply. In these cases, costs may be incurred; however, agency fees already paid will not be refunded.

Insurance cover

As your travel agent, we recommend that you take out travel cancellation insurance. This will reduce the cost risk should you have to cancel your trip. We also recommend that you take out adequate international health insurance cover. During the booking process, we may offer you the appropriate insurance cover for your trip. The insurance contract is only concluded between the insurance company and you.

Liability

We are liable for the fact that the placement is carried out with the necessary care, we are not liable for the success of the placement or the provision of the service itself. We are not liable for the accuracy of the information provided. Any liability of flyondo GmbH is limited to intent and gross negligence, unless it is a cardinal obligation. In the event of liability on the part of flyondo GmbH, liability shall be limited to the value of the service provided.

These limitations of liability shall not apply in the event of injury to life, limb or health, gross negligence or intent on the part of our employees, vicarious agents or legal representatives.

Final provisions

All claims arising from this contract are subject to German law.

With regard to the law on consumer dispute resolution, the agent points out that the agent does not participate in voluntary consumer dispute resolution.

The invalidity of one or more provisions of this contract shall not affect the validity of the remainder of the contract. In this case, the parties are obliged to replace the invalid provision with a valid provision that comes as close as possible to the economic purpose pursued by the invalid provision.

Flyondo GmbH

Vilbeler Landstrasse 203

60388 Frankfurt

E-mail: info@flyondo.de

Managing Director: Hans-Joachim Klenz

Registration number in the commercial register: HRB 107012

Sales tax identification number: DE309364960